Refund Policy

At Bitaqatak, we are committed to ensuring your satisfaction with our digital products. This Return and Refund Policy outlines the terms and conditions regarding returns and refunds.

1. Digital Products

  • All Sales Are Final: Due to the nature of digital products, all sales are final. We do not offer returns or refunds once the product has been purchased or delivered.

  • One-time Use: The card/voucher can be used only once.

  • Case-Sensitive Codes: E-vouchers and cards are case-sensitive. Please enter the code exactly as shown.

  • Review Period: Customers have up to 14 days from the date of delivery to report any issues related to the inability to redeem the coupon.

If the coupon has already been used after the order was delivered, supporting information and documents proving its usage will be attached.

  • Non-Refundable Conditions:

    • E-vouchers and cards that have been accessed from your account or delivered via email, SMS, or WhatsApp are non-refundable and non-exchangeable unless there is a defect from the company.

    • Bitaqatak and its affiliates are not responsible for incorrect purchases due to negligence or the input of false/wrong information, which may lead to damages or losses.

    • By purchasing any e-voucher/card, you acknowledge and accept that Bitaqatak is not liable for any loss or damage after you receive the order.

2. Exceptions

  • Non-Delivery: If you have not received your product within the specified delivery time (3 days from the date of contacting us), please reach out to our support team. We will investigate the issue and ensure you receive your product promptly.

  • Refund Processing Time: Refunds made via bank transfer or online payment may take between 24 hours to 25 days, depending on the bank’s processing time.

  • Processing Fees: A 3% deduction will be applied to the refund amount if the payment method used was Visa/MasterCard, as a bank processing fee.

3. How to Request a Refund

  • Contact Us: If you encounter an issue with your product, please reach out to us via:

  • Required Information: When contacting us, please provide:

    • Order number

    • Email address or WhatsApp number used for the purchase

    • A detailed description of the issue you are facing

4. Refund Processing

  • Investigation: Once we receive your request, we will investigate the issue. If a refund is deemed appropriate, we will process it within 7 to 10 business days.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

5. Contact Us

If you have any questions about our Privacy Policy or practices, please contact us at:

6. Policy Updates

Bitaqatak reserves the right to modify, amend, add, or remove portions of this Refund Policy at any time.

  • Changes become effective once posted on the website without prior notice.

  • Please review this policy regularly to stay updated on any modifications.

  • Your continued use of the website constitutes full acceptance of any changes made.

Thank you for trusting Bitaqatak.